UPDATE 10/8/19 at 7 AM:
The Disney Skyliner remains closed indefinitely while Disney continues to test the transportation system to troubleshoot why it crashed on Saturday night.
Disney released a statement regarding the incident:
We have a team diligently looking into the cause of Saturday’s malfunction on the Epcot line of the Disney Skyliner. We have been in contact with the guests, many of whom were on the Skyliner for more than three hours until we were able to restart the system. We express our sincere apologies for the inconvenience and continue to work with each guest individually.
UPDATE 10/6/19 at 8 AM:
The Disney Skyliner will be closed while Disney investigates after guests were stranded for hours last night on the new transportation system at Walt Disney World. A Walt Disney World spokeswoman said there were no reported injuries, and it was “unexpected downtime” on the Skyliner.
Guests staying on Walt Disney World property received a message stating that the Skyliner will be closed today, October 6.
Disney’s early Sunday release said it will be working with guests individually “regarding impacts to their visit with us.” Some stranded passengers report receiving four "all-day tickets" and a $200 gift card for their lost time at the resort.
There have been multiple reports that an accident has occurred at the Disney Skyliner Station at the Riviera Resort. Multiple people have reported that they have been stuck for over 90 minutes in mid-air. Evacuations have started along the route.
Thankfully the evacuations have begun for all of the stranded passengers.
The Disney Skyliner transportation system opened up last Sunday, September 29.
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